The household of a pensioner who was left sprawling in her driveway by a postman say Royal Mail chiefs have ignored their complaints.

Footage final week confirmed a Royal Mail postie refusing to assist Patricia Stewart, 72, who had fallen exterior her residence close to Falkirk in sub-zero temperatures

Patricia, who suffers from bone illness, was rescued 20 minutes later by one other supply driver.

The callous postman ­– who advised frail Patricia he was “too knackered” to assist – is known to have been off work for the reason that incident, which was caught on a neighbour’s door safety digicam.

Patricia’s niece, Sheryl Harkins, mentioned: “A Royal Mail supervisor got here to ship a field of sweets however didn’t clarify what will occur to the postman.

“He doesn’t usually do that route and we have now been advised he’s been off since on the sick. We’re decided to get solutions over this.

“It isn’t adequate.”

Sheryl says she has written to Royal Mail chiefs to search out out what they may do.

Royal Mail earlier mentioned they’ve launched an investigation. They didn’t reply for a remark.