Over 18.6 lakh public grievances had been acquired over the last 12 months and greater than 16 lakh of them had been redressed, the Lok Sabha was knowledgeable at present.
A complete of 15,86,415 such grievances had been acquired in 2018 as in opposition to 18,66,124 in 2017, based on the information shared by Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh in a written reply.
Of those, 14,98,519 and 17,73,020 grievances had been redressed in 2018 and 2017 respectively, he mentioned.
In 2019, a complete of 18,67,758 public grievances had been acquired and 16,39,120 had been redressed, the minister mentioned.
The Directorate of Public Grievances (DPG) within the Cupboard Secretariat has a mechanism to entertain illustration from a public complainant who says he isn’t happy with the response acquired from the involved ministry/division inside an inexpensive time period, he mentioned.
Nonetheless, the common disposal time of grievance has progressively improved over the past six years, Mr Singh mentioned.
For instance, through the COVID-19 pandemic, the unique grievance redressal choice made obtainable ensured redressal of each grievance at a mean disposal time of 1.4 day, the minister mentioned.
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